RingCentral: Unleash Your Leadership Potential

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Case Study Overview

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RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. Since 2015, the company had been experiencing rapid growth and success but was also facing low employee engagement and retention. With a geographically diverse, rapidly growing, and highly innovative workforce, RingCentral needed a standardized and unified approach to  to leadership development, coaching, and performance management in order to continue leading the Unified Communications as a Service (UCaaS) industry.

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RingCentral partnered with Entelechy to implement Unleash Your Leadership Potential — first as a six-month blended learning program with in-person workshops and then as a nine-week all-virtual learning experience.

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The program received two HCM Excellence Awards from Brandon Hall Group: a gold award for Best Advance in Leadership Development and a bronze for Best Development Program for Frontline Leaders as well as a silver Learning in Practice Award from Chief Learning Officer.

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